1. How do l set up an account?

The first step is to fill in the enquiry form and someone from our team will be in touch shortly to discuss the best options for you.

2. How do l change the social media categories on the homepage? 

You can customise your homepage from the ‘Settings’ page, which is linked in the main menu under your name at the top of the page.

Commissioning

3. How do l find the right content creator for my project?

Click on ‘Commission’ at the top of the page and select ‘Search Content Creators’ from the menu. You can browse by profession and specialism. Alternatively, you can search for a particular content creator by typing their name.

4. I can’t find the writer I commissioned last month, although I’m sure I typed his name correctly.

Make sure you select the right profession and specialism, or use the ‘All’ option to list everyone in the system.

5. What do l do if l can’t find a content creator for a specific project? 

We offer the Content Cloud Guarantee: if you can’t find the specialist content creator you require to complete your commission, we will… whatever the brief.

6. When commissioning, what’s the difference between ‘Due Date’ and ‘Launch Date’?

The ‘Due Date’ is when the job has to be submitted to the publisher. ‘Launch Date’ refers to the date of publication.

7. I don’t need to define a word count; can l skip this when creating a job?

In order to complete the job creation process, you need to fill in the word count box. This will provide the content creators with general guidance. However, you can add a comment on your brief and specify your requirements in more detail.

8. I’ve assigned my project to a specific content creator. Can l change my mind before they accept the job?

Yes you can. Select ‘All Jobs’ from the drop down menu under ‘My content’ and choose the ‘Discard’ option under ‘Actions’.

9. Can l request bids for the same job from a particular group of content creators?

Not at the present time. However, this option will be available soon.

10. When commissioning images, do l need to include keywords in the brief?

Keywords are more useful when commissioning writers. Their use in commissions improves search engine optimisation (SEO).

11. When commissioning, I’ve selected a content type but I can’t go to the next step. Am l doing something wrong?

Make sure you don’t forget to select an option from each of the ‘Publisher’ and ‘Category’ columns. 

12. What’s the difference between ‘Reject’ and ‘Return to writer’?

Rejected articles can no longer be changed or re-assigned to a writer. Rejected articles will remain in My Content for two weeks before they are deleted permanently. ‘Return to writer’ allows you to send the work back to be edited.

13. I’ve rejected an article from a writer but I’d like to commission it to someone else. 

It’s now in the trash file. How do l retrieve it? 

Unfortunately you’ll have to start the process again. However, you can still copy and paste the information, including the brief, from the trash file.

14. What happens if a content creator pulls out of the job at the last minute?

If the dispute can’t be resolved between you and the content creator, The Content Cloud team will help both parties reach an agreement.

Analytics

15. At the top of the page, what is the ‘Analytics’ option for? 

Once your jobs have been published, you can select the ‘Analytics’ option to keep track of their success and reach across social media.

16. I’ve requested keywords to be included in my article. How do l quickly check for them?

When you receive the article, the analytics will provide an SEO report with the breakdown of each keyword use. 

17. What’s plagiarism? 

Plagiarism is the wrongful appropriation of language, ideas, or expressions belonging to someone else, and the representation of these as one's own original work.

18. What’s the acceptable percentage of plagiarism?

There isn’t a universal parameter for this. You might find that when commissioning work within a niche market, the plagiarism rate will be higher. However, we suggest you look at the provided in the plagiarism tool and decide whether the work is acceptable or not.

General

19. On the pricing plan, what does ‘users’ refer to?

Users are the different accounts that your company will set up to commission work.

20. Can you provide any assistance on how to create my content strategy?

Absolutely. Content Cloud is powered by Progressive Customer Publishing – a full service agency. Get in touch with the team for any assistance required: http://progressivecp.com/

21. What’s a Klout Score?

Klout measures how popular you are on social media, on a scale of 1–100. The more influential you are, the higher your Klout Score. Influence is the ability to drive action. When you share something on social media or in real life and people respond, that’s influence.

22. Is there an archive where I can see all my past jobs?

You can see all your jobs in the ‘Published’ column from ‘My Content’. 

23. What is the heart icon on creators’ profiles for?

By clicking the heart you can bookmark your favourite content creators.

24. How does the content creator rating system work?

A publisher can rate a content creator once a job is completed. This is intended to help publishers choose the most appropriate content creator for a particular job.

Payments

25. Why do l need to pay an initial commissioning credit?

The initial commissioning credit is there for us to guarantee that content creators will be paid within 30 days from the submission date.